Privacy Policy

1. Introduction

PlagCheckr ("the Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our plagiarism detection and AI content detection platform ("the Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Information You Provide

• Account information: name, email address, and password
• Uploaded documents: files submitted for analysis
• Payment information: transaction records (payment details are processed by our payment providers and not stored on our servers)
• Profile information: avatar, display name
• Communications: messages sent through our contact form or support channels

b. Information Collected Automatically

• Device information: browser type, operating system, device type
• Usage data: pages visited, features used, actions taken, timestamps
• Log data: IP address, access times, referring URLs
• Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service
• To process your document uploads and generate analysis reports
• To process transactions and manage your credit balance
• To send you transactional emails (account verification, password resets, report completion notifications)
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations
• To communicate with you about updates, features, and promotions (with your consent)
• To analyze usage patterns and improve the user experience

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Payment Processors: We share transaction data with FonePay and Creem to process payments. These providers have their own privacy policies.
• Service Providers: We may share data with trusted third-party service providers who assist in operating the Service (hosting, email delivery, analytics), subject to confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account data is retained until you delete your account
• Uploaded documents are automatically deleted after 30 days
• Analysis reports are retained for 30 days after generation
• Payment records are retained for 7 years as required by Nepalese tax law
• Usage logs are retained for 90 days for security purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures
• Employee training on data protection practices

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data and account
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing of your personal data for certain purposes
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected].

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy. In summary, we use:

• Essential cookies: Required for the Service to function (authentication, session management)
• Analytics cookies: Help us understand how users interact with the Service
• Functional cookies: Remember your preferences (theme, language settings)

9. Nepal Data Protection

As a Nepal-based company, we comply with applicable data protection laws of Nepal, including the Electronic Transaction Act, 2008 (ETA) and any subsequent data protection regulations. Your data is primarily processed and stored in secure servers located in reputable cloud hosting providers. We ensure that cross-border data transfers comply with applicable legal requirements.

10. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will also send a notification to your registered email address. Your continued use of the Service after any modifications constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• General: [email protected]
• Address: Kathmandu, Nepal