Refund Policy

1. Overview

Credits purchased through PlagCheckr are a digital service that is delivered instantly once your payment is verified. Because you receive immediate access to the service, all purchases are final and non-refundable. By completing a purchase you agree to this policy.

2. Why Purchases Are Non-Refundable

Digital services cannot be "returned" after delivery. As soon as a payment is verified, credits are added to your account and are immediately available for use. This means:

• Credits that have been consumed for an analysis are non-refundable
• Unused credits are non-refundable, even if you change your mind
• Credits that expire are non-refundable
• Dissatisfaction with a report result is not grounds for a refund
• Accidental or mistaken purchases are not grounds for a refund

3. Sole Exception: System Errors

The only exception to the no-refund policy is a system error on our side. This is limited to cases where you were charged but did not receive what you paid for, such as:

• Payment was deducted but credits were not delivered to your account
• You were charged twice for the same order (duplicate charge)

In these cases, we will automatically correct the issue by adding the missing credits or refunding the duplicate charge. No action is required from you.

4. Credits Consumed During Processing Errors

If a document analysis fails because of a technical error on our platform (rather than an issue with your file), we will automatically restore the credit to your account. You can then resubmit your document without additional cost.

5. Payment Providers

Refund eligibility is governed by this policy regardless of the payment method used (PayBridgeNP or Creem). Third-party payment processing fees are never refundable. In the rare case where we issue a refund due to a system error, it will be returned to your original payment method and may take 5-10 business days to appear, depending on your provider.

6. Reporting a System Error

If you believe you experienced a system error, please:

1. Contact us via email at [email protected]
2. Include your account email and order code in the subject line
3. For payment issues, attach a screenshot of the payment confirmation

7. Contact

For any questions about this policy, please contact us at [email protected]. We aim to respond within 2 business days.